We are aware of an issue where the controller may stop accepting inputs while playing. Reconnecting the controller will usually resolve this. This problem seems to occur specifically when headphones are connected to the controller. If the issue persists, we suggest disconnecting the headphones.
Additional Troubleshooting Steps
- Update the controller firmware.
- Check battery level.
- Restart the console.
- Try a different USB port or cable.
- Reconnect the controller:
- Press and hold the Xbox button on the controller for a few seconds to turn it off, then press it again to turn it back on.
- If wireless, ensure no interference between the controller and the console.
If the issue persists after trying these steps, consider contacting Xbox Support for further assistance.
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